This policy explains how to cancel an eligible order, return a product and obtain a refund. It does not limit your statutory rights.
Consumer change-of-mind cancellation
When buying as a consumer, you can normally cancel an eligible online goods order without giving a reason.
Tell us clearly that you wish to cancel within 14 days after the day you receive the goods. Where one order is delivered in separate parts, the applicable cancellation period normally runs from receipt of the last item.
You may also notify us of cancellation before delivery.
After telling us that you are cancelling, return the goods without undue delay and within a further 14 days, unless we have agreed to collect them.
You can notify us by emailing sales@networkkit.co.uk, calling 0121 231 7192, or writing to our registered office. Include enough information for us to identify your order.
You do not need to use a particular form or obtain our approval to exercise a valid statutory cancellation right.
Return instructions and costs
Please contact us for the correct return destination and instructions before posting goods. Do not send products to our registered office unless we specifically instruct you to do so.
For an eligible change-of-mind return, you pay the direct return-postage cost.
For goods that are faulty, damaged, incorrect or not as described, NetworkKit will pay or reimburse reasonable return costs where required.
Please package products securely and keep evidence of postage.
Product condition
You may inspect a product as you reasonably would in a shop.
Where permitted by law, we may deduct an amount reflecting a reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning.
Opening a box does not, by itself, remove an otherwise valid cancellation right. We do not apply a blanket restocking fee to statutory consumer cancellations.
Please return supplied accessories and, where reasonably possible, the original packaging.
Refunds following cancellation
We will refund the applicable product payment and any refundable standard outward-delivery charge.
Where you chose a more expensive delivery service, we are only required to refund up to the cost of our least expensive standard delivery option. Our standard UK delivery costs £6 including VAT per order, regardless of the number of units.
Where goods must be returned, we will refund without undue delay and no later than 14 days after receiving the goods or evidence that you have sent them back, whichever happens first.
Where no goods need to be returned, or we have offered to collect them, the applicable refund deadline normally runs from your cancellation notice.
Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund-processing fee.
Faulty, damaged, incorrect or misdescribed goods
Contact us at sales@networkkit.co.uk with your order number and a description of the problem.
Consumers normally have a short-term right to reject qualifying faulty goods within 30 days. Depending on the circumstances and when a problem arises, you may instead be entitled to repair, replacement, a price reduction or a refund.
Where a refund is due under the statutory right to reject, we will provide it without undue delay and within 14 days after agreeing that you are entitled to it.
Your rights are against NetworkKit as the seller; a manufacturer’s warranty does not replace them.
Exceptions and business purchases
Some goods are excluded from statutory change-of-mind cancellation, for example genuinely made-to-specification or clearly personalised goods. Any applicable exception will be explained before purchase. A standard product is not automatically exempt merely because it is ordered from a supplier for you.
Consumer change-of-mind rights do not automatically apply to purchases made wholly or mainly for business purposes. Any additional business return arrangements must be agreed in writing. Rights that cannot lawfully be excluded remain unaffected.
Optional cancellation form
To: STYLO (UK) LTD trading as NetworkKit, 2nd Floor, 3 Brindleyplace, Birmingham, B1 2JB, United Kingdom. Email: sales@networkkit.co.uk.
I give notice that I cancel my contract for the following goods:
Goods:
Order number:
Date ordered:
Date received:
Customer name:
Customer address:
Signature, only if sending this form on paper:
Date: