Change of mind
Consumers may cancel most online goods orders by telling NetworkKit within 14 days after delivery. After notifying us, you normally have another 14 days to return the goods.
For an eligible change-of-mind return, the customer pays the direct cost of return postage. Please contact us before sending goods so we can provide the correct return instructions.
Faulty or incorrect goods
NetworkKit pays or reimburses reasonable return costs where goods are faulty, damaged, incorrect, misdescribed or the law otherwise makes the seller responsible.
Refunds
Eligible refunds are made within 14 days after we receive the returned goods or satisfactory evidence that they were sent back, whichever occurs first. Statutory rights are unaffected.
Email sales@networkkit.co.uk with your order number and the reason for the return.