Help with a faulty product
Contact sales@networkkit.co.uk or 0121 231 7192 when a product purchased from NetworkKit develops a fault.
Please provide your order number or other proof of purchase, the product’s manufacturer part number, and a description of the problem. Photographs or diagnostic information can help where relevant.
We will explain the appropriate assessment, return and remedy process.
Your statutory rights
Products supplied to consumers must meet the standards required by law, including being of satisfactory quality, as described and fit for an agreed purpose.
Depending on the circumstances, remedies can include repair, replacement, a price reduction or refund. Please see our Returns and Refunds page.
Manufacturer warranties
A manufacturer’s warranty is additional to your statutory rights.
Warranty duration, eligibility, territorial coverage and claim procedures can vary by product. Any manufacturer warranty offered with a product should be checked against that exact model and the terms supplied before purchase.
Contact us before ordering when a particular warranty period is important to your purchase.
The expiry or absence of a manufacturer warranty does not, by itself, end your statutory rights against the seller.
Preparing equipment for return
Where safe and possible, back up your data and remove personal information or account associations before returning equipment. Tell us when a fault prevents you from doing so.